DESCRIPTION

Do you want to help Earth’s most customer-centric company design, implement, and monitor risk mitigation strategies to improve the customer experience and protect Amazon’s brand?

The ideal candidate will be an innovative leader who obsesses over Delivery Service Providers. They will be energized by working with cross-functional teams. Should have a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization, and will deliver results that help customers and sellers. They will have track record of working across policy, legal, product, engineering, data science and operations teams to deliver successful program launches.


Key job responsibilities
- Understand Delivery Service Provider (DSP) concerns and develop a good understanding of issues related to DSP Experience and Tool Quality.
- Define roadmaps to achieve business goals, which includes solving for key drivers of DSP issues and designing solutions that eliminate issues
- Design, develop, and deploy programs in partnership with product, engineering, policy and science teams
Work with business stakeholders and tech teams to define needs, build solutions, and measure results
- Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability
- Lead and manage day-to-day program requirements with operations teams and program and product managers
- Plan and conduct business reviews and reporting, including program flashes, ops optimization
- Report on key metrics and performance indicators to measure overall program performance and provide foundation for continuous improvement